Frequently Asked Questions

Verify your identity using online banking and make a deposit to start playing. Next time, simply log in using the same online banking details.

Withdrawals are paid directly to your bank account. Tuplaa does not charge withdrawal fees, and we process withdrawal requests without unnecessary delays.

Tuplaa operates under an Anjouan gaming licence and follows its requirements. We keep our terms clear, provide easy access to responsible gaming tools and offer personal customer service.

Our customer service team is here to help in English, Finnish and Swedish via live chat every day from 09:00 to 18:00 EET/EEST. You can also reach us by email at [email protected].