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Why didn’t I receive free spins with my first deposit?

Updated 3.11.2026 · Bonuses

If you made your first deposit but can’t find your free spins, try the following steps:

  • Open the game linked to the promotion and check whether your free spins have already been activated there.
  • Clear your browser history and cookies if the free spins don’t appear in the game. Then reopen the game and check again.
  • Use the same device you used when you first opened the game, as your free spins may be linked to that game session or device.
  • Check the current promotion terms and conditions to make sure your first deposit met the requirements for receiving the 22 free spins to Gates of Olympus. Some offers can only be claimed once.

Still can’t find your free spins? Contact our customer support team via live chat or email support@tuplaa.com, and we’ll be happy to help you.

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