Sometimes, you may experience problems with a game: the game may load slowly, not load at all, or show an error code. The problem can occur when playing casino games on a mobile, tablet, or computer. You can try a few simple solutions to fix the problem. Go through the following steps one by one:
- Check your internet connection. Make sure your internet connection is working normally. For example, you can try opening another website to see if it loads properly.
- Clear your browser cache and cookies. This can free up storage space and ensure that you are viewing the latest version of the website.
- Update your operating system or browser to the latest version. An outdated browser or operating system may slow down the game or prevent it from working altogether.
- Restart your device. This can complete pending updates, free up memory, and fix unresponsive programs.
- Try a different browser or device. Find out whether the issue is related to the browser or device you are using.
How to clear cache and cookies in Google Chrome?
- Select the three dots (⋮) in the top-right corner and select Delete browsing data.
- Select the time range and the data you want to delete: Cookies and other site data and Cached images and files.
- Select Delete data and restart Chrome.
- If necessary, log in to the casino again, as clearing cookies may log you out.
If you have tried all of the solutions above and the game is still not working properly, please contact our customer service. Tell us which game you are having problems with and describe the issue so that our customer service team can investigate it. If an error code appears, you can also send a screenshot of the error message to our customer service team.
You can contact our customer service via chat every day from 9:00 to 18:00 Finnish time or by email at [email protected].
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