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Payments

My deposit is not showing. What should I do?

Updated 16.10.2026 · Payments

Making a deposit at Tuplaa Casino is easy thanks to online banking authentication, and your deposit should appear in your gaming account immediately. However, if your deposit at Tuplaa Casino is unsuccessful and the funds do not appear in your gaming account, this may be due to, for example, a bank maintenance period, restrictions imposed by your bank, or an incomplete payment confirmation.

Please contact our customer support team so we can investigate why the deposit failed. When contacting us, please provide the following information:

  • The date, time, and amount of the deposit.
  • Any error message you received during the deposit process.
  • A screenshot of the payment transaction in your online banking.

You can contact our customer support team via the live chat available on our website or by email at [email protected].


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