Privacy Policy
Last Updated: 18.06.2026 Version 1.0
1. INTRODUCTION
This Privacy Policy explains how Tuplaa Casino (“Casino”, “we”, “our”, “us”) collects, uses, stores, shares, and protects personal information when you use our website located at www.tuplaa.com (the “Website”) and related gaming services. The Website is operated by 3-102-962728 SRL (Trading as Tuplaagroup), a company incorporated under the laws of Costa Rica, registration number 3-102-962728 and licensed under an Anjouan Gaming License. Registered Address: SAN PEDRO, CUATROCIENTOS METROS AL NORTE Y CINCUENTA AL ESTE DEL AUTOMERCADO LOS YOSES, EDIFICIO OFIDENT, OFICINA NUMERO TRES. For privacy-related questions, please contact: Privacy Email: [email protected] Support Email: [email protected]
2. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to: - Registered players - Website visitors - Customer support users - Individuals participating in promotions or marketing communications Our services are intended only for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from individuals below the legal gambling age.
3. PERSONAL DATA WE COLLECT
We may collect and process different categories of personal data in connection with the operation of our Website and gaming services.
3.1 Account Registration Data
We may collect account registration information necessary to create and manage a player account. This may include: - identification information (such as name and date of birth); - contact information (such as email address and telephone number); - residency-related information; - account credentials and authentication information.
3.2 Identity Verification Data (KYC)
To comply with anti-money laundering obligations, fraud prevention requirements, responsible gambling measures, and applicable regulatory expectations, we may process identity verification and compliance-related information. This may include information necessary to verify: - identity and age; - residency and account ownership; - payment legitimacy; - compliance with legal and regulatory requirements. KYC Provider: Trumo Finance Oy
3.3 Payment and Transaction Data
We may process payment and transaction-related information necessary to facilitate deposits, withdrawals, payment verification, and fraud prevention. This may include: - deposit and withdrawal information; - transaction history and references; - payment method metadata; - account verification information. Payment processing services are provided through: Payment Provider: Trumo Finance Oy Payment information is processed through third-party payment service providers.
3.4 Gaming Activity Data
We may process gaming-related information to provide our services, maintain account integrity, prevent fraud, and support responsible gambling measures. This may include: - betting and wagering activity; - gameplay history and participation; - bonus and promotional activity; - responsible gambling indicators; - account activity records.
3.5 Technical and Device Information
We automatically collect certain technical, device, and usage-related information when you access or use our Website. This may include: - IP address and approximate geolocation; - browser, operating system, and device information; - login activity and timestamps; - cookies and similar tracking technologies; - security and fraud-prevention information.
3.6 Customer Support Information
When you contact customer support, we may process support-related communications and records. This may include: - email correspondence and live chat communications; - complaints and dispute-related information; - customer support history. Support Provider: Crisp IM SAS
4. KYC, AML, AND FRAUD PREVENTION
We process identity verification and compliance-related information to comply with anti-money laundering obligations, fraud prevention requirements, responsible gambling measures, and applicable regulatory expectations. We may also process account activity, payment information, device information, and behavioural indicators to identify suspicious, fraudulent, abusive, or unlawful activity. AML / Compliance Provider: Trumo Finance Oy
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to improve website functionality, maintain security, analyse performance, and support marketing activities. Cookies may include: Essential Cookies: Required for website functionality, account access, and security. Analytics Cookies: Used to analyse website usage and improve services. Analytics Provider(s): - GOOGLE ANALYTICS / GA4 - HOTJAR Marketing Cookies: Used to personalise marketing and advertising. Marketing Tools May Include: - META PIXEL - GOOGLE ADS You may manage cookie preferences through your browser settings or our cookie consent tools where available.
6. YOUR RIGHTS
Depending on your jurisdiction, including if you are located in the European Economic Area (“EEA”), United Kingdom, or similar jurisdictions, you may have the right to: - Access your personal data - Request correction of inaccurate data - Request deletion of personal data - Restrict processing - Object to processing - Request data portability - Withdraw consent for marketing communications To exercise your rights, please contact: Privacy Contact: [email protected] We may request identity verification before fulfilling certain requests.
7. RESPONSIBLE GAMBLING DATA PROCESSING
We may process player activity and account-related information for responsible gambling purposes, including identifying indicators of potentially harmful gambling behaviour and complying with applicable legal or regulatory obligations.
8. Service Eligibility
We may process geolocation, IP address, device information, and residency-related information to determine service eligibility and comply with applicable legal and regulatory requirements.
9. DATA SECURITY
We implement reasonable technical and organizational security measures, including: - SSL encryption; - access controls; - monitoring systems; - fraud detection; - account security protections. However, no transmission system is fully secure.
10. THIRD-PARTY LINKS
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy notices separately.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any material changes may be communicated through: - Website notices - Account notifications - Email communications where appropriate The latest version will always be available on our Website.
12. CONTACT US
Operator: 3-102-962728 SRL (Trading as Tuplaagroup) Brand: Tuplaa Casino Registered Address: SAN PEDRO, CUATROCIENTOS METROS AL NORTE Y CINCUENTA AL ESTE DEL AUTOMERCADO LOS YOSES, EDIFICIO OFIDENT, OFICINA NUMERO TRES. Privacy Email: [email protected] Support Email: [email protected]